1 · Who we are
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Wayivo is a trip-planning service operated by Wayivo OÜ, headquartered in Riga, Latvia. You can reach us at hello@wayivo.app.
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These Terms of Service ("Terms") form a binding agreement between you ("you", "user") and Wayivo OÜ ("Wayivo", "we", "us") regarding access to and use of the websites at wayivo.app, app.wayivo.app and any subdomains, native applications and APIs (collectively the "Service").
2 · Your account
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One human per account. Keep your credentials safe. We can suspend accounts that abuse the Service.
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- You must be at least 16 years old (or the age of digital consent in your jurisdiction) to create an account.
- You are responsible for all activity that occurs under your account, including any actions taken by collaborators you invite to a trip.
- You must provide accurate information on signup. Impersonation is not permitted.
- We may suspend or terminate accounts that violate these Terms, harm other users, or expose Wayivo to legal risk.
3 · What you can do with the Service
- Plan personal or business trips, alone or with collaborators you invite.
- Use AI features (Claude, Mistral, OpenAI) within plan-specific monthly limits.
- Publish trips publicly as guides — once published, anyone with the link can view them.
- Export your data at any time via our data-export endpoint.
4 · What you can't do
- Use the Service for illegal activity, hate, harassment, or to share content you don't have rights to.
- Reverse-engineer the Service or scrape data at scale.
- Resell access to Wayivo as a white-label without a written agreement.
- Abuse promo codes, bonuses, or the free tier across multiple accounts.
- Submit user data to third parties through Wayivo without proper authorisation.
5 · Paid plans + billing
- Paid plans are billed in EUR via Stripe. Local currency conversion happens at checkout.
- Subscriptions auto-renew until cancelled. Cancel anytime; you keep paid features until the end of the billing period.
- We do not refund partial months, except where required by law.
- Plan limits (trips, AI calls, storage) are enforced per calendar month. Resets at 00:00 UTC on the 1st.
6 · AI features + accuracy
Wayivo orchestrates third-party language models. We pick coordinates, prices and timings the model offers, but do not guarantee accuracy. Always verify critical details (border crossings, opening hours, prices, vaccination requirements) with primary sources before relying on them.
If you bring your own API keys via the workspace, billing for those models is your responsibility and falls under the relevant provider's terms (Anthropic, Mistral, OpenAI).
7 · User content + community
- You own your trips. By publishing them publicly, you grant Wayivo and other users a worldwide, royalty-free licence to display, clone and adapt them within the Service.
- Comments, reviews and community contributions must follow our acceptable-use rules.
- We may remove content that violates these Terms or applicable law.
8 · Liability + disclaimers
The Service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the maximum extent permitted by law.
We are not liable for indirect, incidental or consequential damages, including lost profits, lost trips, ruined holidays, missed flights or border-crossing rejections. Aggregate liability is capped at the greater of (a) what you paid to Wayivo in the 12 months before the claim or (b) €50.
9 · Changes
We can update these Terms. Material changes will be announced in-app and by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
10 · Governing law
These Terms are governed by the laws of Latvia. Disputes go to the courts of Riga, except where consumer-protection law gives you a non-waivable right to your local jurisdiction.
11 · Contact
Anything unclear? Write to hello@wayivo.app or post in our community forum. We read every message.